Privacy Policy

Effective Date: December 2, 2024

At JeanAndOlive.net, operated by Kofi (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website JeanAndOlive.net (the “Website”). This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data We Collect

We may collect and process the following types of personal data:

1.1. Information You Provide

  • Contact Information: Name, email address, shipping address, billing address, and phone number.
  • Account Details: Username, password, and profile details if you create an account.
  • Payment Information: Payment method details (e.g., credit card information) processed securely via third-party payment gateways.

1.2. Automatically Collected Data

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the Website, and links clicked.
  • Cookies and Tracking Technologies: For personalized experiences and analytics (see Section 9 for more information on cookies).

1.3. Information From Third Parties

We may receive data from:

  • Payment Processors (e.g., transaction status).
  • Shipping Providers (e.g., delivery status).

2. How We Use Your Data

We process personal data for the following purposes:

  1. Order Fulfillment: To process, fulfill, and ship your orders.
  2. Customer Support: To respond to inquiries and resolve issues.
  3. Marketing Communications: To send promotional offers, newsletters, and updates (only with your explicit consent).
  4. Website Improvement: To analyze and improve the performance and usability of our Website.
  5. Legal Compliance: To comply with legal obligations and enforce our terms of service.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

  • Consent: For sending marketing communications.
  • Contractual Necessity: To process and deliver your orders.
  • Legitimate Interest: For fraud prevention, improving our Website, and customer service.
  • Legal Obligation: To comply with applicable laws.

4. Data Sharing

We do not sell your personal data. However, we may share your data with the following parties:

  1. Service Providers:
    • Payment processors (e.g., PayPal, Stripe).
    • Shipping companies (e.g., courier services).
  2. Analytics Providers:
    • Google Analytics or similar tools to track website usage.
  3. Legal and Compliance:
    • If required by law or to protect our legal rights.
  4. Business Transfers:
    • In case of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Data Storage and Security

We store your data securely in compliance with GDPR standards.

Regular security audits and access controls.

6. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

  1. Right to Access: Request a copy of the data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your personal data (subject to legal exceptions).
  4. Right to Restrict Processing: Limit the use of your personal data.
  5. Right to Data Portability: Receive your data in a structured, machine-readable format.
  6. Right to Object: Object to the processing of your data for marketing or legitimate interests.
  7. Right to Withdraw Consent: Withdraw your consent for processing at any time.

7. Exercising Your Rights

To exercise your rights, contact us at:
Email: [email protected]
Mailing Address: 10125 131st Surrey B.C, Vancouver, Canada V3T3P5

We will respond to your request within 30 days, as required by GDPR.

8. International Data Transfers

Your data may be transferred and processed outside of the European Economic Area (EEA). We ensure that such transfers comply with GDPR by using:

  • Standard Contractual Clauses (SCCs).
  • Third-party providers certified under the EU-U.S. Privacy Framework.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience. By using the Website, you consent to the use of cookies as described in our Cookie Policy.

  • Types of Cookies:
    • Essential Cookies: Required for basic website functionality.
    • Analytics Cookies: Track usage to improve our services.
    • Marketing Cookies: Deliver tailored advertising.

You can manage your cookie preferences through your browser settings.

10. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with the updated effective date.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Mailing Address: 10125 131st Surrey B.C, Vancouver, Canada V3T3P5

This Privacy Policy ensures transparency and compliance with GDPR standards, fostering trust with your customers.